Privacy Policy
Introduction
Promo Tech respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, request a quotation, place an order or interact with our services.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African legislation.
1. Information We Collect
We may collect the following information:
Personal Information
Information you voluntarily provide, including:
- Full name
- Company name
- Email address
- Telephone number
- Delivery and billing addresses
- Job title
- Company details
- Information submitted through quotation, contact or account registration forms
Order Information
To fulfil your orders, we may collect information relating to:
- Products requested
- Branding requirements
- Artwork and logos
- Purchase history
- Delivery information
- Payment-related information (excluding full banking or card details)
Website Usage Information
When you visit our website, we may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Website usage statistics through cookies and analytics tools
2. How We Use Your Information
We use your information to:
- Prepare quotations
- Process and fulfil orders
- Deliver products and services
- Provide customer support
- Manage client accounts
- Operate custom online stores
- Improve our products and website
- Communicate important order updates
- Comply with legal and regulatory obligations
Where you have provided consent, we may also send you marketing communications relating to our products, promotions and services.
You may unsubscribe from marketing communications at any time.
3. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Remember user preferences
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website functionality may be affected.
4. Data Storage & Security
Promo Tech takes reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Security measures include secure servers, access controls, encryption where appropriate and industry-standard security practices.
While we take every reasonable precaution, no online system can be guaranteed to be completely secure.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary to provide our services, including:
- Courier and logistics providers
- Branding and manufacturing partners
- Payment service providers
- IT service providers
- Website hosting providers
- Cloud storage providers
These service providers are required to handle your information securely and only for the purposes of providing services on our behalf.
We may also disclose information where required by law or where necessary to protect our legal rights.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal and tax obligations
- Resolve disputes
- Enforce contractual agreements
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
7. Your Rights
Subject to applicable legislation, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Object to certain types of processing.
- Withdraw consent for marketing communications at any time.
Requests may be submitted using the contact details below.
8. Third-Party Websites
Our website may contain links to third-party websites.
Promo Tech is not responsible for the privacy practices or content of external websites and encourages users to review their respective privacy policies.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
Any updates will be published on this page and become effective immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise any of your rights, please contact us:
Email: info@promotech.co.za
Phone: +27 87 056 9021